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Preface Plan of the Book Study Guide UNIT 01 Making Reservations and Checking In訂位與登機 - Making Reservations for Customers 為顧客預訂機位 - Checking In Customers for a Flight 為顧客辦理登機 - Types of Airline Employees 航空公司的員工類型 UNIT 02 In the VIP Lounge and at the Boarding Gate在貴賓室與登機門 - Letting Customers Into the VIP Lounge 引導顧客進入貴賓室 - Assisting Passengers at the Boarding Gate 在登機門協助旅客 - Cabin Crew Members and Their Roles 機組人員與他們的角色 UNIT 03 Boarding登機 - Greeting Passengers 與旅客打招呼 - Solving Seating Problems 解決座位問題 - Service for First-Class Passengers 頭等艙的服務 UNIT 04 Preparing for Takeoff準備起飛 - Running a Safety Check 安全檢查 - Complaining About a Delay 抱怨航班延誤 - Pre-Takeoff Announcements 起飛前機上廣播 UNIT 05 After Takeoff起飛之後 - Helping Passengers Settle In 協助旅客安頓好 - Solving a Problem With a Headset 解決耳機問題 - Amenity Kits 機上過夜包 UNIT 06 Meals飛機餐膳 - Serving Meals 提供餐點 - Handling Complaints About Meals 處理餐點的抱怨 - Special Meals 特殊餐點 UNIT 07 In-Flight Sales and Documents機艙銷售與機上文件 - Assisting With In-Flight Sales 協助機艙銷售 - Providing Information on Documents 提供文件資訊 - In-Flight Sales 機艙銷售 UNIT 08 On-Board Entertainment機上娛樂 - Showing How to Use the Entertainment System 示範如何使用娛樂系列 - Dealing With Mechanical Problems 處理設備問題 - The History of In-Flight Entertainment 機上娛樂的歷史 UNIT 09 Sicknesses in the Air在飛機上身體不適 - Handling a Minor Medical Problem 處理輕微的醫療問題 - Dealing With a Major Medical Problem處理重大的醫療問題 - Emergency Procedures in the Cabin 機上的緊急程序 UNIT 10 Passenger Complaints客訴 - Handling Complaints About the Cabin Temperature 處理對於機艙溫度的抱怨 - Handling Complaints About Slow Service 處理對於服務速度緩慢的抱怨 - The Personal Touch 個人的貼心服務 UNIT 11 Preparing to Land準備降落 - Collecting Items Before Landing 在降落前收回物品 - Dealing With a Landing Delay 處理延遲降落 - Diverting a Flight 改變飛機方向 UNIT 12 Landing降落 - Helping Passengers Deplane 協助旅客下機 - Saying Goodbye 道別 - Landing Announcements 降落廣播 Answer Key & Script & Translation Appendix: Word List
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